Returns & Warranties
Our Hassle Free Returns Policy
Any new item can be returned for a full refund or store credit within 14 days of delivery, or alternatively you can exchange your product within 30 days.
Return Shipping Information
In the un-likely circumstance you are not content with your purchase you may return the parcel to us in secure and protected packaging for a refund or exchange within the above guidelines. Currently you are responsible for returning your item to us we recommend using tracked delivery to ensure safe return.
How Do I Return My Item?
Firstly, fill in our returns form which is downloadable click here. If you're unable to print this form, include a handwritten note detailing your order number, and what you want to be exchanged/refunded.
Then ship the item back to us and await a quick response from our customer service team who will handle this with pleasure and process either the exchange or your refund.
To ensure a smooth return process, please inspect your watch or jewellery item as soon as it arrives. Before removing any tags/factory tape and before wearing it, ask yourself the following questions:
- Is the item working perfectly?
- Is it in good condition?
If your answer to either question is "no" then the watch or jewelry item must be repackaged immediately in order to be eligible for a return. Once it is worn or sized or the tags/factory tape has been removed, Giovici will not accept the returned item.
What if you notice a mechanical problem after the watch or jewellery item has been sized and/or worn?
In such cases, Giovici will do its best to repair or replace the item under our extensive two year Giovici Warranty.
In short, Giovici cannot replace or refund a watch or jewellery item when:
- The watch or jewellery item has been worn
- The tags/factory tape has been removed
- The product has been sized
If you have any further questions please contact us: firstname.lastname@example.org
Giovici Two Year Warranty
Every Giovici watch comes with a two year warranty from new ensuring full customer satisfaction. Please click here to download