Currently we only ship to the UK we are working on international delivery and will inform all customers who join our newsletter when this is available and where.
It depends on where you are. Orders to the UK will take 2-5 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
We may be able to make changes to your order once you’ve hit the ‘place order’ button, this includes the following:
- Changing the item or size
- Delivery/billing address
Please email us firstname.lastname@example.org
*If your order has already been processed, we can not be held accountable if the order goes missing. We are not liable to refund/replace this order.
If you have a giovici.com account, you can log in and view order status and tracking by logging in. It typically takes 1-3 business days for an order to ship. If you checked out as a guest, you will receive an email confirmation and tracking number once your order has shipped. If you need further assistance, please email us at email@example.com
In the event you have received a defective item, please sent and email to firstname.lastname@example.org immediately with the following information:
- Your order number
- Which item is damaged
- A description
- Photographic evidence
Please do not return any damaged goods unless advised by a member of our support team, it may result in a slower resolution time.
If your parcel has been damaged upon delivery, please take photographic evidence and send it straight to customer support!
All claims for parcels arriving damaged must be made within 7 days of the delivery date.
Unless proof of damage has been verified by a member of the support team, we cannot action a refund, credit or replacement.
Once we've received the above information, we will work quickly and efficiently to ensure the problem is rectified instantly.
You can contact us through our contact page! We will be happy to assist you. Click here