Refund policy
30 Day Money Back Guarantee (Boxers & Socks)
We are so confident you'll love your Giovici Boxers, we'll give you a FULL REFUND on your FIRST PACK if you don't like them for whatever reason.
Refunds on multiple pack purchases: If you have purchased multiple packs of boxers with a multi buy discount applied we will refund you on your first pack based on a division of the total you have paid to calculate the cost of the first pack. The remaining packs are not covered by the guarantee and can not be returned due to hygiene reason.
We always recommend purchasing 1 pack to start with to ensure you are satisfied with your purchase before enjoying the multi buy discounts we offer.
For customers based in the UK please return you order to:
Select Supplies Ltd (Giovici) c/o
OCS Worldwide
10 Padstow Road
Coventry
CV4 9XB
UNITED KINGDOM
Once you've sent the return please contact us with proof of shipping. Please allow for 14 working days for us to process your refund, if you wish to exchange for a different size please let us know which size you would like and we will arrange a different size to be sent to you.
Faulty Items
If the received item is faulty, please email us at support@giovici.com. Please quote your order number and full name together with details of the product and the fault. We will then provide advice on how to return your item. Please note that you must return faulty goods within 45 days of receipt.
Return Shipping
You will be responsible for paying for your own shipping costs for returning your item. Return shipping costs are non-refundable unless the goods are faulty. If the goods are faulty we will refund you standard postage rates.
Incorrect Items
If you have received an incorrect order please email support@giovici.com, quoting your name address and order number together with details of the item received and the item ordered. Please also indicate whether you require a replacement or refund. We will advise on how to return the goods.
